Saks Fifth Avenue OFF 5TH - Canada
Returns and Exchanges Policy (“Policy”)

We value our relationship with you and want you to be satisfied with your purchase; we will therefore accept merchandise returns or exchanges within 30 days from the date of purchase at a Saks Fifth Avenue OFF 5TH Canada store on the following conditions.

The original receipt or original gift receipt must accompany the return or exchange. The merchandise must be in its original manufacturer or distributor packaging and have all original tags attached. Clothing must be unworn, unlaundered and unaltered. All merchandise must be unused. Merchandise that has been used can only be returned due to a manufacturer’s defect.

  • Refunds will be made in the original form of payment;
  • Returns with a gift receipt will receive a merchandise credit;
  • Merchandise purchased at a Saks OFF 5TH Canada store can only be returned or exchanged at a
    Saks OFF 5TH Canada store. Cross-border and online purchases from Saks Off 5th Inc. and Saks
    Off 5th.com cannot be returned at a Saks Fifth Avenue OFF 5TH Canada store;
    Identification may be required for returns or exchanges. We reserve the right to refuse any
    return for any valid reason.

Particular stores may have other exceptions and details respecting returns and exchanges. These will be prominently posted and are to be read in conjunction with this Policy.